Contract · State & Local
Maintenance Support for Priority Dispatch Software Sole Source 26-27
Escambia County - Public Safety Pensacola, FL
- Status Closes in 6 days
- Amount Amount not listed
- Set-aside None (open competition)
Scope
Escambia County Public Safety is accepting quotes for Maintenance Support for Priority Dispatch Software for FY27 (10/01/2026 – 09/30/2027). Scope of Services: Routine Maintenance: Perform regular updates, patches, and version upgrades of Priority Dispatch software as released by the vendor. Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly. Technical Support: Provide expert-level technical assistance and troubleshooting for users encountering issues with Priority Dispatch software. Ensure rapid response and resolution of software-related incidents and service requests. Must provide support within 30 minutes for system outages. Bug Fixing and Software Updates: Investigate reported bugs or anomalies in Priority Dispatch software and apply necessary fixes or workarounds. Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed. Provide software updates promptly as they become available, covering expenses related to the update process. Enhancements, Customization, and Interfaces: Modify the original software source code as necessary to implement enhancements and fixes. Provide canned and customizable reports that interface with the Priority Dispatch database to pull report data from the software. Security Management: Implement and maintain robust security measures to protect Priority Dispatch software against vulnerabilities. VPN Connection Provisioning: Provide and maintain a Virtual Private Network (VPN) connection for personnel to securely access Priority Dispatch software during support activities. Ensure VPN connectivity is reliable, secure, and compliant with organizational security policies. Documentation and Reporting: Maintain detailed records of all ma...
Timeline
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Posted
Nov 3, 2026
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Status
Closing soon
How to bid on this
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- Read the full solicitation on the official listing above, especially the scope of work, not just this summary. Our guide to reading a solicitation walks through what to look for.
- This listing has no set-aside restriction ("full and open competition"), meaning any business, large or small, can bid.
- Submit your proposal by the deadline, using the exact submission method the official listing states. A technically on-time bid sent the wrong way is often treated as late.
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