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Contract · Federal

Service Order Desk

DEPT OF DEFENSE / DEPT OF THE ARMY Colorado Springs, CO

  • Status Closes in 30 days
  • Amount Amount not listed
  • Set-aside None (open competition)

Scope

THIS IS A REQUEST FOR INFORMATION (RFI)/ SOURCES SOUGHT FOR SOLUTION BASED CAPABILITY STATEMENTS ONLY.

THERE IS NO SOLICITATION AT THIS TIME.

The Mission and Installation Contracting Command (MICC) - Fort Carson, CO, in coordination with the Directorate of Public Works (DPW), is seeking Solution based capability statement for an Other Transaction Authority (OTA) for Market Research purposes.

The requirement is to design, integrate, test, deploy, and support a modernized, commercial Service Order Desk Platform.

The core objective is to decouple the Service Order Desk from the legacy Base Operations contract, transitioning it into an independent, highly automated, data-transparent, and user-centric platform.

Successful solutions must deliver 100% auditable real-time tracking of funds by facility type, establish direct digital pathways with the Army Maintenance Application (ArMA) without manual data re-entry, and prevent premature ticket closures via multi-state tracking and parallel POC notifications..

Security compliance requires deployment in a secure Department of War (DOW) Impact Level 5 (IL5) cloud environment featuring Role-Based Access Control and CAC/SSO integration .

Submissions must be Solution Based Capability Statement not exceeding 10 pages and must be submitted by Monday, November 23, 2026, at 10:00 AM MT to Jessica Smith ([email protected]), Frank Camacho ([email protected]), and MAJ Ryan Lee ([email protected])

Timeline

  1. Posted

    Oct 23, 2026

  2. Status

    Open now

How to bid on this

This is a contract solicitation, not a grant. To bid, you submit a proposal (usually a price and a description of how you would do the work) directly to the government, through the channel the official listing specifies, not through Oppward.

  1. Make sure your business has an active SAM.gov registration. You cannot be paid on a federal contract without one.
  2. Read the full solicitation on the official listing above, especially the scope of work, not just this summary. Our guide to reading a solicitation walks through what to look for.
  3. This listing has no set-aside restriction ("full and open competition"), meaning any business, large or small, can bid.
  4. Submit your proposal by the deadline, using the exact submission method the official listing states. A technically on-time bid sent the wrong way is often treated as late.

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