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Contract · State & Local

RFI - City of Seattle Utilities Customer Service System

City of Seattle - Information Technology Department Seattle, WA

  • Status Closes in 15 days
  • Amount Amount not listed
  • Set-aside None (open competition)

Scope

The City of Seattle is seeking responses for Project Title , to be submitted through the Procurement Portal at https://procurement.opengov.com/portal/seattle , no later than Response Submission Time on Response Submission Date . Seattle City Light (SCL) and Seattle Public Utilities (SPU) are seeking information from qualified vendors regarding modern, secure, and customer‑centric Customer Portal solutions for utility customers. The purpose of this Request for Information (RFI) is to solicit feedback from utility customer service systems Vendors to gather details on available technologies, architectures, implementation approaches, and capabilities that may support future procurement strategies for both utilities. This is not a Request for Proposal (RFP) nor a Request for Quotation (RFQ). No contract will be awarded as a result of this RFI. The information gathered through this RFI may be used to refine capabilities for a potential future RFP covering both SCL and SPU customer portal needs. This effort is viewed as one facet of an over-arching continuous customer experience and increased satisfaction improvement strategy.

Contract/Solicitation #: 1479146A

Type: Request For Information

Department: Information Technology Department

Timeline

  1. Posted

    Oct 9, 2026

  2. Status

    Open now

How to bid on this

This is a contract solicitation, not a grant. To bid, you submit a proposal (usually a price and a description of how you would do the work) directly to the government, through the channel the official listing specifies, not through Oppward.

  1. Make sure your business has an active SAM.gov registration. You cannot be paid on a federal contract without one.
  2. Read the full solicitation on the official listing above, especially the scope of work, not just this summary. Our guide to reading a solicitation walks through what to look for.
  3. This listing has no set-aside restriction ("full and open competition"), meaning any business, large or small, can bid.
  4. Submit your proposal by the deadline, using the exact submission method the official listing states. A technically on-time bid sent the wrong way is often treated as late.

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