Contract

DH10--HAMPTON VAMC TELE TOWNHALL SOURCES SOUGHT

Agency: VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF
Location: HAMPTON, VA
Amount: Amount not listed
Deadline: Closes in 4 days (Jul 22, 2026)
Posted: Jul 17, 2026
Set-aside: None (open competition)
NAICS code: 517810

What this contract is for

STATEMENT OF WORK FOR TOWN HALL PLATFORM (Software As A Service) 1. GENERAL 1.1 BACKGROUND: At the Hampton VA Health Care System (HVAHCS), regular input from employees and Veterans is essential to continuous improvement. Historically, Interactive Town Hall engagement sessions were sparsely attended, with 20 or fewer in person participants, limiting leadership s ability to identify issues and implement timely improvements. In exploring best practices, new Virtual Town Hall technology has demonstrated significant impact, enabling engagement with several thousand participants at other VA Healthcare Systems. Consistent outreach helps maintain an effective feedback loop to identify what is not working, informing follow-up actions, and strengthening both the Veteran and employee experience. When employees and Veterans are engaged fewer than four times annually, they may become disconnected and less motivated to provide meaningful insights. 1.2 SERVICES REQUIRED: An online Veteran and employee town hall engagement platform with integrated Telephony is required to enable Executive Leaders to continuously gather input from Veterans and employees and to provide timely feedback using a Software-as-a-Service (SaaS) delivery model. The platform will enhance the organization s ability to gather timely, actionable input from Veterans and employees by expanding participation through an accessible, scalable virtual engagement system that supports real-time two-way communication via online and Telephony access. It will enable leadership to quickly identify issues, monitor trends, and implement improvements based on stakeholder feedback, while ensuring reliable system performance, high availability, and responsive technical support. The solution will accommodate 12 to 16 scheduled town ha...

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