Contract · Federal

DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)

Agency: VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF
Location: EATONTOWN, NJ
Amount: Amount not listed
Posted: Jul 27, 2026
Set-aside: None (open competition)
NAICS code: 541512 - Computer Systems Design Services look up NAICS codes
PSC code: DA01 - IT and Telecommunications (general category)

Timeline

Posted

Jul 27, 2026
Status

Closing soon

What contracts like this typically pay

est. $42K

Estimated from 15 similar past awards in New Jersey, NAICS 541512.

This is not this contract’s value. It’s what the government has actually paid for comparable work in the past. How we estimate this.

What this contract is for

Agency: VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF
Location: EATONTOWN, NJ
NAICS: 541512 - Computer Systems Design Services
Scope: Federal

Request for Information Customer Relationship Management (CRM) Modernization Introduction: This is a Request for Information (RFI) only issued for conducting market research.

This request is a RFI only and shall not be considered an invitation for Bids (IFB), Request for Quotations (RFQ), or a Request for Proposal (RFP) Do not submit a proposal or quote.

This market research is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach.

Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI.

Your response to this RFI will be treated only as information for the Government to consider.

You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI.

The information provided may be used by the VA in developing its acquisition strategy.

Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process.

Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response.

The Government does not intend to pay for the information submitted in response to this RFI.

The Veteran Experience Services (VES) portfolio within the Office of Information & Technology (OIT) is seeking information from qualified vendors in support of the development of an enterprise customer relationship management application an effort to consolidate and standardize VA contact center Customer Relationship Management (CRM)s across the entire VA enterprise.

The effort will be to operate and maintain the existing Microsoft Dynamics and Salesforce b...

Official solicitation and documents

The full solicitation, any attachments, and the actual submission instructions live on the official listing, not on this page. Oppward summarizes public record data; it does not host or mirror the source documents.

View the official listing on SAM.gov

Oppward is an independent service and is not affiliated with, endorsed by, or sponsored by SAM.gov or any government agency. This page is a plain-English summary of public record data; the linked source above is the authoritative listing.

How to bid on this

This is a contract solicitation, not a grant. To bid, you submit a proposal (usually a price and a description of how you would do the work) directly to the government, through the channel the official listing specifies, not through Oppward.

Make sure your business has an active SAM.gov registration. You cannot be paid on a federal contract without one.
Read the full solicitation on the official listing above, especially the scope of work, not just this summary. Our guide to reading a solicitation walks through what to look for.
This listing has no set-aside restriction ("full and open competition"), meaning any business, large or small, can bid.
Submit your proposal by the deadline, using the exact submission method the official listing states. A technically on-time bid sent the wrong way is often treated as late.

Read our guide: Government IT and software contracts: how they work